This section describes the skills and knowledge and their level required for this unit

Required skills

basic analysis of information to identify problems and contingencies

complete workplace documentation and reports

information technology

literacy skills to understand and communicate security information reading writing speaking numeracy and listening

numeracy skills to compare prices and accurately calculate estimates and quotations to return a profit where possible

personal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

present a professional image

problem solving and negotiation

questioning to check understanding

read and interpret plans drawings and specifications

Required knowledge

difference between negative and positive language

differences between written and spoken English

duty of care requirements

how to read and use body language to gain confidence of clients

how to safeguard confidential information

how to use business equipment to present information

legislation regulations and contractual obligations applicable to the provision of quotations and installation of security systems

organisational policies and standards relating to the presentation of information for clients

organisational standards and procedures for client service

organisational standards for the presentation and maintenance of written information

procedures and channels for reporting information

rights and responsibilities of clients

types and functions of security equipment and systems

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

complying with organisational policies and procedures and relevant legislation in the development of quotations for the provision of security systems

conducting an assessment of client security needs to identify appropriate security system and installation requirements

confirming client requirements and system options from information gathered and discussing potential problems and contingencies

preparing and documenting accurate and detailed estimates and quotations for the provision and installation of security systems within agreed timeframes

using appropriate communication skills to liaise and negotiate system requirements and prices with clients and suppliers

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency should be assessed using questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Assessment may involve:

Security systemmay be:

Installation requirementsmay relate to:

Organisational requirementsmay relate to:

Occupational Health and Safety (OHS) requirementsmay relate to:

Legislative requirementsmay relate to:

Appropriate informationmay be:

Resourcesmay be:

Organisational rate schedulesmay relate to:

Installation requirementsmay relate to:

Possible problemsmay relate to:

Quotationsare written and may include:

Changes or variationsmay relate to:

Documentationmay include: